Zach was really awesome taking care of my order; a minor order delay I had inquired about was expedited to make up the lost time, and I didn't even ask for it!
The button plate is great; everyone hates the plastic, but it's so much cheaper than the high-end crap. Plus, it has stellar quality where it matters: software. Windows instantly found drivers for this thing, Steam immediately recognized it, and has yet to be incompatible with any racing sims I've thrown at it.
Food for thought; if you guys see this, check out some of the mid-upper range HOTAS stuff. Their buttons feel *so* good, they usually outlast the owner's lifespan, and they're often plastic too!